At our customer-focused event earlier this fall, Itron Inspire, we had the opportunity to see our fantastic customer experience (CX) partners in action. Smart Energy Water (SEW), Bidgely and VertexOne showcased how they use Itron data to transform engagement and demonstrated practical ways utilities can turn raw data into actionable insights: 

• Bidgely demonstrated its UtilityAI solution, showing how distributed intelligence (DI) data can generate appliance-level energy insights that improve utility customer profiling and personalization. 
• SEW led an engaging session on using DI to reimagine the customer journey through its AI-Powered digital platforms.  
• VertexOne introduced VXconnect in the Knowledge Center, highlighting a robust engagement engine designed to meet evolving demands across energy, water and gas sectors. 

Turning Data into Personalized Engagement 

Exceptional CX is built on insights into individual habits and preferences, which is made possible through data. Serving as a standardized data access point, the Itron DataHub enables utilities to unlock deeper insights and enrich the experiences delivered by Itron’s CX portal solution partners. This synergy transforms CX platforms into dynamic, value-driven tools that meet the diverse needs of utilities and their customers. 

Itron’s diverse CX partnerships empower utilities to address a wide variety of use cases, from personalized recommendations for energy savings to demand response programs, all while advancing core utility business objectives. Additionally, our partners continuously enhance their offerings by leveraging Itron’s advanced metering infrastructure (AMI) and Distributed Intelligence (DI) data via DataHub, turning real-time insights into solutions that help utilities personalize engagement, optimize operations and achieve sustainability goals. 

Use Case-Driven Customer Experience  

Tapping into the power of AMI and DI data, CX portals seamlessly connect with Itron’s DataHub platform to deliver targeted, use case–specific solutions that benefit both utilities and their customers. Key capabilities include: 

• Predictive analytics powered by AI and ML 
• Detailed energy usage profiling capabilities   
• IoT-driven features and AI use cases, like custom chatbots  
• Interactive energy data visualization and mapping   
• Optimized demand response program management 

Learn more about our CX technology solutions on Itron’s Partner Solution Marketplace, an online catalog of solutions that help utilities enhance engagement, improve efficiency and enable customer choice. Interested in becoming an Itron Developer? Visit our developer site.